A 99.9% Server Uptime
The principal advantage of building your own cloud hosting system is that you do not have to worry about compatibility issues – you configure a particular set of software tools in such a way as to be compatible with a specific set of hardware parts. The final outcome is something significantly more steady and reliable, since there are fewer potential chances of failure. We’ve built our cloud hosting platform atop proven hardware elements coupled with a strongly modified version of SELinux in order to set up an incredibly secure and safe environment for all your sites.
That is the reason why, with all our Linux cloud hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware components provided by Juniper. Additionally, on each and every router, we’ve installed a firewall with an elaborate set of rules in an effort to sift out all dubious requests.
As a result, in all our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not delighted by our services, or if you think that they are insufficient, or if you decide that you want a Linux VPS hosting services rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep total control over your domain names even if you close your web hosting account with us.
24/7 Technical Support
In case you own a web hosting company, your customer service technicians are of prime importance. This is why we have carefully gathered a very skillful team of tech support engineers, each with several years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting plans.
And not just that, we offer a 1–hour response time guarantee. All technical support requests are replied to within sixty minutes and our average support ticket response time is less than twenty minutes!