Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
Each support request you submit to us will be replied to within maximum 60 minutes. If your trouble ticket or e–mail calls for additional assistance from an administrator, we will without delay forward it and leave a note to inform you that your matter is being worked on. If you order the Admin Services package, any of the server management tasks included there will be completed at a time that is convenient for you.
A First–Rate Help Desk Support Service
- We’ll be available to you twenty–four–seven to reply to any enquiries that you may have regarding our Site Control Panel and any of the applications that we have preinstalled for your convenience on the server. In case you also require assistance handling server management tasks, you can examine our Admin Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
Each Linux dedicated hosting server is equipped with our charge–free Site Control Panel, which features a circumstantial knowledge base plus a selection of instructional video tutorials. Whenever you need help with the Site Control Panel, just press the Help or Videos buttons in the top right corner.