Despite the fact that this isn't the mainfactor to help you recognize a reliable cloud hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk with a live person is an indicator that you aren't working with a one-person service provider and that you will be able to get in touch with someone if you need support. The phone support for web hosting services may vary from basic to expert, which means that the issues that can be resolved with a call vary based on the supplier. Usually, these issues are more basic and feature billing or 1st level technical issues as more difficult matters generally require a support ticket where both you and the administrators can follow what is going on with a given situation. However, being able to call your supplier will save you a lot of time and efforts for the multitude of tiny problems which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

We know that the option to talk with a live consultant is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you are able to contact us over the phone for 14 hours a day. In case you consider purchasing one of our Linux cloud hosting, for example, you are able to call us and find more about our solutions before placing your order in order to be sure that we do cover all of the system requirements for your web sites. Following the purchase, you can get in touch with us about all the sales or billing problems you may experience, or receive any general or basic technical information you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. If you're not sure which plan will be appropriate for your sites, you would like to find out more about a plan's features or you're looking for any other kind of info on our services, you can call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support agents will help you. If you already have an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with a lot of technical issues as well. For strictly technical difficulties you will have to employ our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option in case the issue needs extra time to be solved or it has to be escalated to our system administrators.