Phone Support in Cloud Hosting
We know that the option to talk with a live consultant is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you are able to contact us over the phone for 14 hours a day. In case you consider purchasing one of our Linux cloud hosting, for example, you are able to call us and find more about our solutions before placing your order in order to be sure that we do cover all of the system requirements for your web sites. Following the purchase, you can get in touch with us about all the sales or billing problems you may experience, or receive any general or basic technical information you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. If you're not sure which plan will be appropriate for your sites, you would like to find out more about a plan's features or you're looking for any other kind of info on our services, you can call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support agents will help you. If you already have an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with a lot of technical issues as well. For strictly technical difficulties you will have to employ our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option in case the issue needs extra time to be solved or it has to be escalated to our system administrators.