Should you ever encounter a problem with your website and be incapable of rectifying it, ask the hosting company’s help desk team to help you get the site back online. A swift solution would be the best-case scenario, but many companies answer within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if the problem can be sorted out without much difficulty, your website may not work properly or it may not be reachable whatsoever for an extended period of time, so you may lose prospective customers since it’s very unlikely that anyone will be happy to revisit a website that’s broken. Speaking of which, you have to make sure not only that you can touch base with your hosting provider, but also that they can respond and assist you in a well-timed manner. If a web app update doesn’t go as planned or if you delete something accidentally, for instance, the site should be fixed quickly in order to prevent extended downtime.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our Linux cloud hosting and you’ve got an inquiry or stumble upon a certain predicament, you can touch base with us 24-7-365 by opening a tech support ticket or by writing an e-mail and we promise that you will have a response in less than sixty minutes. In case the issue can be sorted out, we’ll do it before we reply, whereas in case there’s something that you have to do on your end, we will provide you with all the required information – what settings to check, what workable solutions to try, etc. Normally, you will receive a reply within thirty minutes max, so waiting for hours and hours or even for more than one day to obtain help is something unthinkable. Our sixty-minute response time guarantee applies to any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our incredibly fast support service. You’ll receive an answer to any ticket opened through the web hosting Control Panel or email sent to our customer and technical support team in no more than 1 hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes significantly less time to investigate and troubleshoot a problem. We will provide you with more information if the solution entails something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be absolutely the same and because of the fact that our support staff will be at your disposal 24 hours a day, you’ll receive prompt assistance for practically any general, technical or billing issue regardless of what time it is.