Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we’re using with our Linux cloud hosting is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember different usernames and passwords, since you will be able to manage your tickets and the hosting account itself in a single location. So, in case you have a question or confront a problem, you can touch base with our customer service team members momentarily. Our ticketing system offers an intelligent search mechanism. This goes to say that even if you’ve posted a ton of tickets through the years, you’ll be able to find the one that you need without any hassles. You can also see knowledge base hints on tackling common obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more efficient to manage everything from one location, which is why we have implemented a support ticket system into the custom-built Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to handle the communication with our tech support team together with your account, which implies that you will not need to memorize an additional log-in name for another admin interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Also, you can go through older tickets using a smart search filter or have a look at applicable FAQ articles with solutions to commonly encountered challenges. The integrated trouble ticket system is monitored 24-7-365 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you.