In case you’ve purchased a hosting package and you’ve got some inquiries in regards to a specific feature/function, or if you’ve chanced upon some problem and you require help, you should be able to contact the respective client support team. All web hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, since the easiest way to handle a problem most often is to submit a ticket. This communication method renders the replies exchanged by both parties easy to follow and allows the client care team members to escalate the situation in case, for instance, an admin needs to get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to have at least two separate accounts to touch base with the support team and to actually administer the hosting space. Constantly switching between different accounts might often be a drag, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we’re using with our Linux cloud hosting is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember different usernames and passwords, since you will be able to manage your tickets and the hosting account itself in a single location. So, in case you have a question or confront a problem, you can touch base with our customer service team members momentarily. Our ticketing system offers an intelligent search mechanism. This goes to say that even if you’ve posted a ton of tickets through the years, you’ll be able to find the one that you need without any hassles. You can also see knowledge base hints on tackling common obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one location, which is why we have implemented a support ticket system into the custom-built Hepsia Control Panel, which is offered with each semi-dedicated server account. This will allow you to handle the communication with our tech support team together with your account, which implies that you will not need to memorize an additional log-in name for another admin interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. Also, you can go through older tickets using a smart search filter or have a look at applicable FAQ articles with solutions to commonly encountered challenges. The integrated trouble ticket system is monitored 24-7-365 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you.