In case you have never had a web hosting account or you’ve switched companies and the new one uses an account administration tool that you haven’t seen before, you may get baffled about how to do a particular operation in your account or on your desktop computer. This is why, many companies have set up a knowledge base, which recounts the most frequent questions and challenges associated with the specific platform they use, instead of including only general facts. This type of knowledge base will permit you to find the required information quickly and easily, so you will not have to invest time and effort on stuff that might require something as elementary as pushing a button or selecting a check box. In this way, not only can you get things done, but you can also acquaint yourself with plenty of new and relevant facts, both about the way you can manage your account and about the way the web hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting plan through our company or have migrated your site over to us, you will grow familiar with our platform and our custom-built Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the info that you’ll ever need – both general info about the web hosting service as a whole and more specific info about the separate functions that you can make use of and the challenges that you may encounter. The articles are located in 2 places. The whole article archive can be accessed through the Control Panel’s Help section. You can access relevant articles about the different functions in each and every Control Panel section as well. You can become aware of how to accomplish de facto everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles feature thorough guidelines, so you won’t ever get baffled because of an ambiguous text. Of course, if you stumble upon a more specific obstacle and you don’t find anything about it in our knowledge base, you can get in touch with our customer support staff 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared an elaborate online knowledge base for all our present and potential clients, so if you get a semi-dedicated server account through us, you will be able to find any information that you need at any time. We’ve got an abundance of educational help articles, which will help you better understand what is going on in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are only 2 examples. Our how-to manuals will help you accomplish anything you need – extract files from an archive, import a MySQL database, forward a domain, etc. Besides, we’ve also got troubleshooting guidelines, which will enable you to find out what causes a certain problem and the potential solutions for it. If you’re not able to send emails or your domain name returns an HTTP 500 error message, for example, you can resort to our knowledge base and correct the issue without delay. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.