The customer support that you'll get from your cloud hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical trouble with an active account. Timely and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real web hosting provider not from some reseller. When you obtain a hosting account through a company that does not own its servers and it cannot access them right away, it's almost certain that you'll wait for a couple of days to get a response to any query, thus your web sites may remain offline for a long time. Alternatively, a company that offers different options for communication and has a tech support staff available at any time will assist you to right away and help you minimize or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of getting assistance without delay, so our cloud hosting services feature 24/7 technical support as well as various options for contact. If you do not have an account yet, you can easily call us or take advantage of our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service that you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs more analysis. Unlike the vast majority of providers out there, we respond to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you aquire a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general queries. Our representatives will assist you to choose the right package or give you info about our servers, in order to check whether the system requirements for your sites are met. When you are an active client, you will also be able to get in touch with us via email or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that when you employ any of these 2 ways of communication, you will get a reply within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the website hosting services of other companies, even big ones, you are able to compare the response time due to the fact that it ordinarily takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS Hosting

If you obtain a virtual private server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. If you're a current customer and you're looking for help with some technical issue which requires more time to analyze or resolve, you're able to open a ticket from your billing account or you can send an email message and we'll handle the problem and send you a reply within the hour. The reply time is warranted 24/7, which includes holidays and weekends, but for the majority of problems it takes less than 30 minutes to get support. The support service covers the VPS plus all the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum reply time guarantee, you will receive lightning-fast support when you get a dedicated server from our company. Our customer and tech support teams are online 24/7/365, therefore any time you open a support ticket through your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the best option when the matter involved needs longer time to be solved or when it needs to be sent to our administrators, since it is much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.